Joe Murtagh

What’s the single biggest thing you can imagine that will grow your business?

Wouldn’t we all like to enjoy higher productivity, greater customer satisfaction, faster time to market and more rapid innovation?

Most of us, whether as voters, consumers, managers or investors believe that valuable knowledge is concentrated in very few hands.

There is an emerging labor crisis and by acting now you can gain a long term advantage by having the best people.

After extensive research, Budget Rent-a-Car found that 5 percent of its New York customers cause half of the company’s accidents that result in damage...

Rewards, such as convenience, always generate positive emotions. Sacrifice creates negative emotional experiences and always decrease value.

What are some of the pending disasters we are facing right now?

Stay relevant and recognize that, yes, you do have competition out there.

Proper use of information technology can help you understand which products and services are in demand, when they will be needed and how to be competitive.

Having a vision for your company will help attract the best customers, employees and stockholders to your company.

To maximize market potential, recognize customer differences and work to meet their needs, provided you can satisfy them and still profit

Southwest Airlines founder Herb Kelleher knew the company was in trouble when his sister-in-law raved that she had received magnificent service on a Southwest flight. He asked how many people were on-board. Two pilots, three flight attendants…and his sister-in-law. After 18 months of operation, the airline had lost more than $5 million.

Understanding the 80/20 Rule isn’t difficult, but getting yourself and your organization to use it in order to enjoy lasting prosperity is.

Measuring the efficiency of a business is very different than measuring its effectiveness.

To compete successfully, organizations need marketing, advertising, public relations, promotions, Internet and social media strategies – but they also need to connect with those who can influence mass decision-making in others.