RBS Citizens Financial Group Inc. launched a program Tuesday to assist its Citizens Bank customers left without income by the federal government shutdown this month.
The bank, based in Providence, R.I., announced the program will run through Nov. 4 or the end of the shutdown, whichever comes first.
For eligible customers, the bank is offering help that includes rebates on certain checking account, savings account and credit card fees; easy access to certificates of deposit without incurring a fee and assistance with loan payments.
Customers can call the bank”™s round-the-clock contact center at (800) 922-9999 or visit a branch office to participate in the program.
“We routinely work with customers to help them manage financial challenges and we also are committed to supporting local communities,” Brad Conner, vice chairman for consumer banking at RBS Citizens Financial Group, said in the announcement. Â “Because everyone”™s situation is different, we encourage customers to call or visit us so that we can design an assistance package that best meets their needs.”
To be eligible for the program, individuals must have been a customer of Citizens Bank as of Aug. 15. They must also be a current employee of the federal government affected by the shutdown and be able to provide acceptable proof of federal employment.
