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In addition, United Illuminating has been assessed a $2.1 million penalty.
“Eversource failed and must regain our trust,” declared Attorney General William Tong.
Over the last 10 years, Bridgeport-based Aquarion has integrated over 70 water systems into its operations.
Judge was criticized for Eversource's lethargic response to last summer's Tropical Storm Isaias.
Still to be determined is what, if anything, the utility owes customers for food and medication spoilage incurred during the tropical storm.
The utility ranked 72nd out of 2,000 large public companies.
“Utility companies provide a critical service that can quite literally mean life or death in certain situations, and ratepayers deserve a level of respect that puts them above profits,” the governor said.
“The legislation passed tonight includes performance-based regulation which we believe will benefit our customers," Eversource -- roundly criticized for its response to Tropical Storm Isaias -- said.
Eversource and United Illuminating would pay a maximum of $250 to each residential customer for spoiled food and medication due to an outage that lasts more than four days from an emergency.
The legislation requires utilities to credit residential customers $125 a day for service outages more than 72 hours after an emergency, except for emergencies causing outages that involve more than 870,000 customers.
“I agree I’m extremely well compensated,” Eversource head James J. Judge said about the $19.8 million he was paid last year. “I know how well I’m paid. I also know that the compensation is very much in line with CEOs of similar sized utilities.”
“This is not a time to just speak out and then go back to business,” Gov. Ned Lamont said. “Let’s not let this crisis go to waste.”
“As this was an act of nature, we don’t provide reimbursement," an Eversource spokesman said, "but we encourage our customers to reach out to their insurance carrier to see if it’s in their homeowner’s or renter’s policy.”