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Mastercard debuts platform to enhance customers’ digital capabilities

“Consumer expectations are changing rapidly and as a result we must keep pace,” said Mastercard executive Amnah Ajmal.

Pitney Bowes launches chatbot platform

“Six of the 10 most used applications today are messaging applications,” said Bob Guidotti, Pitney Bowes’ executive vice president and president for its software solutions division.

Small business workshop considers questions of perceived value and customer needs

Valeria G. Bisceglia, business advisor at the Connecticut Small Business Development Center, conducted a May 1 workshop sponsored by the Town of Fairfield’s Department of Community & Economic Development and the Fairfield Chamber of Commerce. Bisceglia explained that the first step to small business success is the ability of both the entrepreneur and the customers to identify what makes the business distinctive.

Profit with multiple customer-service levels

After extensive research, Budget Rent-a-Car found that 5 percent of its New York customers cause half of the company’s accidents that result in damage...

LinkedIn: Shooting themselves in the foot

Even with poor customer support that has turned off many users, LinkedIn still retains its core strength: providing a social platform to meet people, have interesting and often insightful discussions, and to generate business.

The digitized experience economy

To thrive in the new digitized experience economy, offer something so different, your customers can’t help telling others about it.

Empowerment exceeds customer expectations

Organizations can exceed expectations and achieve great customer service by doing just a few things.

IBM to acquire HR software co. for $1.3 billion

IBM Corp. announced Aug. 27 it had entered into a definitive agreement to acquire Kenexa Corp., a human resources software provider, for $1.3 billion in cash.