The Board of Directors of Big Y Foods Inc. has appointed Nicole D’Amour Schneider to the position of senior vice president of retail operations and customer experience to assume responsibility for the chain’s entire retail division namely Big Y Supermarkets, Big Y Express gas and convenience stores, Table & Vine Fine Wines and Liquors as well as the Big Y Pharmacy and Wellness division. She will also lead the asset protection and front-end operations teams. In her new role, she will develop and drive strategy in each of these areas with a focus on growth of store and department leaders while creating and executing plans to enhance sales, profits and most importantly, the customer experience.
She reports to Richard D. Bossie, COO, who said, “Her experience, knowledge of our stores, our teams and our customers along with her commitment to continuous improvement make her ideally suited for this newly expanded role. Her efforts have made a tremendous impact on all of us at Big Y.”
D’Amour Schneider has been serving as vice president of supermarket operations since 2019 where her responsibilities encompassed 72 markets across Massachusetts and Connecticut. She is also a founding member and on the board of Big Y Women LEAD, their first employee resource group focused on inspiring and empowering women to develop their leadership potential.
She started working at Big Y as a service clerk in 1989 as a teenager and has worked in all areas of the supermarket, including customer service manager, store director in several stores before moving to corporate roles in employee services and training, customer relationship, culture and engagement as well as director of pharmacy.
A third-generation D’Amour family member, she is the granddaughter of co-founder, Paul D’Amour and daughter of Donald D’Amour, chairman emeritus. A graduate of Connecticut College, she also taught history at Canterbury School in New Milford, Connecticut, where she has served on its Board of Trustees since 2009 and is a member of its executive committee. In addition, Nicole has held the appointment of chair of the philanthropy advisory board for Mercy Medical Center since 2021.
