Today, almost every small business depends on computer technology. As a small-business owner it is hard to keep up with the constant updating of software, hardware and Web applications.
You can”™t afford to assume that your PCs, laptops, networks, iPads and peripherals are operating adequately for your needs, but neither should you upgrade just for the sake of upgrading. Thousands of people regret buying bargain hardware that doesn”™t perform as promised, or using unproven software that crashes on a regular basis. Then there are the email accounts that attract only spam, and websites that frustrate and discourage customers.
Fortunately, there are now hundreds of network computer and IT consultants who specialize in working with small companies. In fact, the vast majority of them are entrepreneurs just like you.
An outside tech expert can become a vital extension of your business, almost like a trusted attorney or accountant. But, not just anyone with a little PC smarts will do. You”™ll want someone who does this full-time for you and other clients rather than a person who merely dabbles in computers on the side.
To find the right fit, develop a detailed list of your needs and how you want the person to work including part time, on-call or a project basis. Look for someone who understands your type of business. They should also be able to explain the work in plain English so you or someone else in your business can learn how it all works.
Experience with businesses of your size is also important. Someone who works only with big companies might not be familiar with the best solutions for you. You should tap your independent tech guru for advice before buying hardware or software. A few minutes on the phone can prevent costly mistakes.
A good place to find IT consultants for your small business is the nonprofit Independent Computer Consultants Association. Their website at www.icca.org offers a search feature to identify consultants by location or special skills. You can also find IT consultants at your local chamber of Commerce monthly meetings. Note that a consultant need not be in your geographic area to benefit your firm. Depending on your needs, you may be able to work with someone entirely by phone and/or email.
Ross Weale is an assistant director with SCORE. Reach him at rweale@optonline.net. SCORE is a nonprofit whose volunteers provide free counseling and training to small-business owners. Call 1-800-634-0245 or visit www.score.org.
