Norwalk-based Xerox Corp. recently released the first wave of software fixes ”“ “patches” in industry parlance ”“ to address a scanning error identified in some multifunction printers, including the WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx.
“We have confirmed that errors can occur under a set of limited conditions when scanning ”˜stress documents”™ to PDF, which can include very small font sizes, stray pixels and be difficult to read,” Xerox reported. “Given this finding, however uncommon, we have developed this patch which eliminates that possibility.”
The company created the xerox.com/scanpatch website as a single location to download the patch for the printers, along with reference documents explaining the details.
A second patch is due for glitches with other printers in the multifunction family.
Xerox reported its engineers have been “working around the clock to deliver the patch” and that installation is easy.
“We won”™t rest until our customers are fully satisfied,” Xerox said.
