Xerox patches a software glitch

Norwalk-based Xerox Corp. recently released the first wave of software fixes ”“ “patches” in industry parlance ”“ to address a scanning error identified in some multifunction printers, including the WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx.

“We have confirmed that errors can occur under a set of limited conditions when scanning ”˜stress documents”™ to PDF, which can include very small font sizes, stray pixels and be difficult to read,” Xerox reported. “Given this finding, however uncommon, we have developed this patch which eliminates that possibility.”

The company created the xerox.com/scanpatch website as a single location to download the patch for the printers, along with reference documents explaining the details.

A second patch is due for glitches with other printers in the multifunction family.

Xerox reported its engineers have been “working around the clock to deliver the patch” and that installation is easy.

“We won”™t rest until our customers are fully satisfied,” Xerox said.