Home Fairfield Frontier rolls out tools to combat robocalls and caller ID spoofing

Frontier rolls out tools to combat robocalls and caller ID spoofing

Frontier Communications Corp. has beefed up its efforts to protect its customers from illegal robocalls and caller ID spoofing.

The Norwalk company is now deploying the Neustar Certified Caller Stir/Shaken technology across its IP network to digitally certify phone calls. The tool verifies that an incoming call comes from the number listed on the caller ID display, and is not a scammer or a spoofed robocall.

Frontier has also added a caller ID alert feature that uses Neustar Robocall Mitigation, which enables complex algorithms to identify in real time which calls match robocall, spam and fraudulent criteria. If the call is assessed as potentially fraudulent, Frontier’s system will display a potential spam warning on a customer’s caller ID screen.

“Frontier is continually evolving strategies to protect our customers with a diversity of approaches including new call authentication technologies, network monitoring to detect suspicious calls, and partnering with law enforcement to shut down illegal robocallers,” said Mark Nielsen, executive vice president and chief legal officer for Frontier Communications.

The new system “forms another line of defense against robocalling,” he added.

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Phil Hall's writing for Westfair Communications has earned multiple awards from the Connecticut Press Club and the Connecticut Society of Professional Journalists. He is a former United Nations-based reporter for Fairchild Broadcast News and the author of 10 books (including the 2020 release "Moby Dick: The Radio Play" and the upcoming "Jesus Christ Movie Star," both published by BearManor Media). He is also the host of the SoundCloud podcast "The Online Movie Show," co-host of the WAPJ-FM talk show "Nutmeg Chatter" and a writer with credits in The New York Times, New York Daily News, Hartford Courant, Wired, The Hill's Congress Blog, Profit Confidential, The MReport and StockNews.com. Outside of journalism, he is also a horror movie actor - usually playing the creepy villain who gets badly killed at the end of each film.


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