Paul and Dwight Healey, co-owners of the Healey Brothers group of dealerships in the Hudson Valley, recently cut the ribbon, with their father, Healey Brothers”™ founder Bill Healey, to officially open the new W.S. Healey Chevrolet Buick dealership in Middletown.
November 21, 2018
Dear Mr. Richard Knudsen
General District Manager
Healey Hyundai
410 Fishkill Avenue
Beacon, N.Y. 12508
(845) 360-9822
On Tuesday, November 20, 2018 I came in the Healey Hyundai at 410 Fishkill Avenue, Beacon, N.Y. with my daughter who was the proud owner of her first “brand new car”. The sales consultant who sold my daughter the vehicle informed us that he would not be in on the day that we would return to pick up the vehicle. Unfortunately, the series of events would literally go from my daughter calling the dealership to inquire about receipt of documentation to complete the sale of the vehicle. My daughter spoke to the Ms. Taylor Peets the customer retention specialist who answered the phone and advised my daughter that she would look into the matter and call her back. Ms. Taylor Peets never did. So my daughter and I drove to the dealership to speak to someone regarding the matter. Upon arrival my daughter was informed that the dealership had in fact received the paper work but the keys to her vehicle were locked inside of a desk drawer inside of the dealership and the person who had the key was not available at the moment and would return within 30 minutes.
After approximately an hour of waiting with NO ONE coming to offer an explanation or an apology as to why the wait had exceeded 30 minutes and where this individual was with the desk drawer key. NO ONE came to even offer my daughter water, or any other refreshments during her wait. FRUSTRATED I contacted the VERY PROFESSIONAL, PERSONABLE and PROFICIENT Monica McKnight Healeys Delivery Coordinator (who was off from work) for additional assistance. Monica apologized repeatedly and contacted Mr. Christopher Morales (Sales Rep) to assist us. WITHOUT hesitation Mr. Morales stepped right up and began to assist with trying to get the drawer open, unfortunately he was not able to. After several attempts, a man whose name I do not know came from a side rear office and tried to open the drawer with a random key he “said he found”. The drawer unlocked and the unknown man walked away. Mr. Morales stayed and began to search the desk drawer until he found the key. He apologized and handed the key to my daughter. Annoyed and eager my daughter took her car key and proceeded to leave the dealership in fear of being late for work. I STOPPED MY DAUGHTER and and looked around and asked everyone within hearing distance “how is my daughter supposed to know where her vehicle is located” at which time Mr. Shane Gainer demonstrated with his hands and stated ” just hit the alarm”! Perturbed I asked Shane why no one was going to pull my daughters vehicle to the front of the dealership and warm it up and give her a review of the cars mechanisms the way I had previously witness the person who had purchased a car that evening. Mr. Gainer informed me that he was “just joking and was not aware of the situation”. I advised Mr. Gainer that even though he meant no harm his response was not acceptable and the way my daughter was being treated was unfair.
I then contacted Ms. McKnight again to advise her as to what had occurred. While conversing with Ms. McKnight via the telephone a man who DID NOT IDENTIFY HIMSELF began to engage himself in my conversation with Monica very UNPROFESSIONALLY. When I asked the man what his name was and why he did not offer any assistance during our hour wait or stop my daughter to offer assistance as she was leaving to look for her own car on the lot, he raised his voice and rudely interrupted me without explanation or an apology. When Ms. McKnight who it was that was addressing me so unprofessionally I asked the man who he was and he told me to tell Monica that “he was Monica’s Boss”! Ms. McKnight apologized for Brian Cole the Sales Manager at Healely Hyundai in Beacon N.Y. disrespectful behavior and poor service.
Because I demanded that someone assist my daughter with locating and warming her car, Mr. Gainer offered to and apologized for his comment. Mr. Gainer went to retrieve my daughter’s vehicle and warmed it up as I had suggested. Then Ms. Taylor Peets came outside to offer additional assistance with explaining the cars mechanisms. My daughter and left feeling very unsatisfied and disrespected. I tried to reach out to the corporate manager today, 11/21/2018 and was placed on hold by someone name Katrina. Then the call was picked up by someone who identified herself as Francesca who then transferred to someone who was not the Richard Knudsen the General Manager.
I am FURIOUS with the treatment my daughter and I received from Healey Hyundai in Beacon, N.Y. and WOULD NEVER RECOMMEND THE DEARLERSHIP TO ANYONE!
SINCERELY,
Dorice B.
A VERY DISSATISFIED MOTHER OF A HEALEY HYUDAI BEACON N.Y. CUSTOMER!!
I WENT ONTO THE DEALERSHIP WEBSITE TO WRITE A REVIEW AND WAS NOT ABLE TOO!!!