Stamford-based Frontier Communications Corp. recently began transitioning hundreds of thousands of video, voice and Internet customers from AT&T Connecticut to its services after it received final regulatory approval to buy AT&T’s wireline operations in the state this month.
Frontier reported that about 99 percent of customers experienced no service interruptions. The company said fewer than 10,000 customers experienced extended service interruption and that each of those cases is being addressed.
For Frontier TV customers who have experienced service interruptions, the company will provide a $50 billing credit by year-end. Customers will automatically receive this credit, and they don’t need to call the company. On the other hand, customers who experienced any substantial broadband disruption should call Frontier, and they will receive a bill credit for the time they were without service. Frontier plans to follow up with those who reported an outage and confirm that they have received billing credit.
The state Public Utilities Regulatory Authority gave Frontier final approval this month for the AT&T deal, which entailed about 2,600 AT&T employees who serve Connecticut customers becoming Frontier employees.
