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Access Health CT (AHCT) has signed a contract with a new call-center operator in a move it says will reduce costs.
Hampton, Va.-based Faneuil Inc. is replacing Reston, Va.”™s, Maximus, which had operated AHCT”™s call center since its creation. The change, announced at the AHCT board meeting on Sept. 22, means that the health exchange will be charged a flat rate per call, rather than the per-minute charge levied by Maximus.
Faneuil”™s main call center will be located in Bristol, with overflow calls routed to Virginia.
I think you might have it mixed up. Callers aren’t being charged per call. Access Health is.