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One in five respondents were ready to hit the malls and shopping centers once they reopen.
86% of respondents equated some aspect of the poor post-purchase experience to "having a root canal."
Nearly half of respondents aged 18-34 said it was extremely important to purchase eco-friendly goods.
Some of the tenant stores will not be open to the public until the first quarter of 2020.
CBRE's Brandon Famous said most retailers "have gotten smarter and more efficient with their omnichannel strategies and their programs for attracting and retaining customers.”
The 700,000-square-foot SoNo Collection mall in Norwalk opens in October 2019, but its impact is already being felt in the region.