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Andi Gray: Getting employees to do their jobs

When people move from one assignment to another, even if it’s just a step up to a higher level, there’s a lot to be learned.

State reviews employees’ prescription benefits plan

The state of Connecticut is requesting proposals to replace its current self-insured prescription drug benefits plan for its active and retired employees.

Achieving successful partner compensation plans

The most successful partner compensation structures are rooted in individual financial performance, but law firms should take great care to include non-financial metrics in assessing overall compensation.

Empowerment exceeds customer expectations

Organizations can exceed expectations and achieve great customer service by doing just a few things.