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Andi Gray: Stay organized to win

Consistently and accurately serving customer needs is a key to success for any company.

Andi Gray: Setting a new salesperson on the path to...

A smart sales rep knows she’ll do better with someone looking over her shoulder, ready to offer suggestions on how to get over hurdles.

Andi Gray: Getting access to loans can be a challenge

The bank is not your business partner, taking risks with you. They’re a vendor looking to insure they get their money back, no matter what.

Andi Gray: Keeping the owner’s priorities up front

Be clear about what are your top priorities as a business owner. Know the ebbs and flows of your business. Stop trying to overcommit.

Andi Gray: Handling early departures at work

Having a standard set of work hours can make it easier to monitor, but may not give your employees the flexibility they need. Whatever you do, make things fair for everyone.

Andi Gray: Recruitment is a key driver of success

Make hiring great talent a group goal with group rewards. Encourage everyone on the team to work on building a talent bank to draw upon in future years.

Andi Gray: Finding gold with direct mail

Show prospects more about what your company does. Give them a reason to care about or relate to what you’re showing off. Test until you know you’re generating enough excitement that the recipient is moved to act on the spot.

Andi Gray: Rough service month

Set a minimum daily and weekly goal per person for service calls that adds up to hitting your monthly revenue goal for service.

Andi Gray: Strapped for cash

Get a handle on what it really costs to operate. Make cuts to get the bottom line positive. Make a plan to pay down the credit line and build up cash.

Andi Gray: Women business owners

All business owners run into biases. It’s what they do about the obstacles they run into that matters.

Andi Gray: The way to set up a replacement plan

IF SOMEONE ON THE MANAGEMENT TEAM WERE TO GET SICK, WE’D NEED A REPLACEMENT PLAN. WHAT WOULD THAT LOOK LIKE? THOUGHTS OF THE DAY: Having...

Andi Gray: Repeat mistakes can’t happen

WE ARE HAVING TROUBLE GETTING SOME OF OUR EMPLOYEES TO PAY ATTENTION WHEN THEY MAKE MISTAKES. IT’S ALMOST LIKE THEY GET IN A GROOVE...

Andi Gray: Success is the marketing manager’s job

The top priority of a marketing manager is to prioritize incoming sales leads to help sales people with what to work on next

Andi Gray: How to grow with workforce shortages

Doing more work with fewer people is an essential skill set in a low unemployment economy. Look for efficiencies. Train the people you have to do more.

Andi Gray: Building up profit margins

Take a look at your mix of business overall. Having a mix of prices and margins can be good for business.