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Past customers are very valuable to every business. They can teach your business about how well you’re doing at meeting customer needs.
There’s an old saying: The truth is in the numbers and the numbers don’t lie. That’s only partially true. The truth is in the numbers, so long as the numbers are accurate and up to date.
Success is tied to learning how to limit potentially destructive behavior. Gain skill at saying no.
Increase the productivity of your sales meetings by using them for what meetings are best at: sharing information with a group of people.
Recruiting done right is a year-round job. Knowing what you’re looking for is half the battle. Having a wide net to gather in candidates is the other half.
Controlling things as you grow the company is a challenge for most small-business owners. Build systems, procedures and checklists so you can teach everyone how you want things done.
Make sure you have a job description for your supervisor. Include responsibilities for goal setting for her unit, understanding company goals and how her area fits into those goals.