Remedy Partners expands call center

Growing health care startup Remedy Partners, based in Darien, has expanded its call center operations to larger space in Shelton.

Darien-based Signature Group, a commercial real estate brokerage firm, said it has negotiated the lease for 14,000 square feet at 100 Beard Sawmill Road to the technology and health care management company.

Signature Group Principal Nick DeLuca, Remedy Partners”™ exclusive broker, negotiated on Remedy”™s behalf. Robert Scinto Jr. negotiated on behalf of property owner R.D. Scinto Inc.

Remedy Partners was founded in 2012 by Oxford Health Plans founder Steven Wiggins. Along with its headquarters in Darien, it already subleases a facility in Shelton, has a technical team in Manhattan and remote staff, according to the Stamford Advocate. In July the company announced it planned to add 150 to 175 jobs with a $50 million investment from Bain Capital Ventures.

The company contracts with Medicare to improve health care quality and reduce costs under the Affordable Care Act”™s bundled payment for care improvement program. The success of the program and Remedy Partners”™ proprietary, technology-driven approach to coordinating and managing patient “episodes of care” (90 days beginning with commencement of a hospitalization) is contributing to its rapid growth, according to the press release from Signature Group.

Remedy Partners has grown to have programs at more than 1,200 health care provider sites, including more than 800 hospitals. The company, which has programs in more than 40 states, outgrew its Darien call center and turned to Signature Group”™s DeLuca to help them find larger space.

DeLuca said Remedy Partner”™s space requirement for the call center tripled six months into the search. The space the company leased on Beard Saw Mill Road was already set up as a call center, he said. Kirk Shelton, Remedy Partners”™ director, said that reduced the company”™s costs. The 142,000-square-foot building also has ample parking and is within an hour’s commute of 80 percent of the state”™s workforce. The building, which is now 99 percent leased, has a gym and cafe.