Home Banking & Finance Synchrony develops Alexa voice technology feature for Amazon Store Card holders

Synchrony develops Alexa voice technology feature for Amazon Store Card holders

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Synchrony Financial’s headquarters at 777 Long Ridge Road in Stamford. Photo by Alexander Soule

Stamford-based Synchrony has created a new function for the the Amazon Alexa device allowing users to manage their Amazon Store Card accounts through voice commands to Alexa.

Alexa users need to download the Alexa App, login with the Synchrony account details for the Amazon Store Card and establish a four-digit voice key (the vocal equivalent of a PIN). From there, Alexa users can offer voice commands for opening an account, reviewing account and payment information and paying their bills.

Synchrony stated the concept for this function was developed through the company’s internal innovation programs, adding that it planned to bring voice payment technology across its suite of retail cards in the near future.

“The Store Card skill for Amazon Alexa demonstrates our focus on exploring new ways to deliver the best possible experience to our customers,” said Tom Quindlen, executive vice president and CEO for retail card at Synchrony. “We’re harnessing voice technology to let consumers manage their Amazon Store Card in a way that’s most convenient to them.”

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Phil Hall's writing for Westfair Communications has earned multiple awards from the Connecticut Press Club and the Connecticut Society of Professional Journalists. He is a former United Nations-based reporter for Fairchild Broadcast News and the author of 10 books (including the 2020 release "Moby Dick: The Radio Play" and the upcoming "Jesus Christ Movie Star," both published by BearManor Media). He is also the host of the SoundCloud podcast "The Online Movie Show," co-host of the WAPJ-FM talk show "Nutmeg Chatter" and a writer with credits in The New York Times, New York Daily News, Hartford Courant, Wired, The Hill's Congress Blog, Profit Confidential, The MReport and StockNews.com. Outside of journalism, he is also a horror movie actor - usually playing the creepy villain who gets badly killed at the end of each film.

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